At Aspire Dental Clinic we strive to provide quality care and maintain an efficient schedule for the benefit of all our patients. This is a friendly reminder of our 48-hour cancellation policy. (We do offer a text reminder service 5 days prior to your appointment, if you would like to arrange this then please ask our receptionist team who will be happy to set this up for you.

If you need to reschedule or cancel your upcoming appointment, we kindly ask that you notify us at least 48 hours in advance. (Cancellation should be made by telephone only) This allows us to accommodate other patients and optimize our appointment availability.

Failure to provide sufficient notice may result in a cancellation fee.

Any appointments and failure to attend them without giving us 48 hours notice will be charged a rate of £4.00 per minute for the duration of the appointment. No appointment can be made until the failure to attend fee has been paid. Once payment has been made in full the patient may then book a future appointment.

For the avoidance of doubt,

• Missed 30 mins appointment: £120.00 charged.
• Missed 60 minutes appointment £240.00 charged.

Important

Patients are expected to arrive in good time for their appointment. If a patient arrives more than 5 minutes late, they have missed their appointment, and we count this as a short cancellation. If a patient calls ahead to say they will be late, this does not alter the policy and we still count this as short cancellation. We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible.

We appreciate your understanding and cooperation in helping us maintain the high standard of care we aim to provide. If you have any questions or need to make changes to your appointment, please contact our office at 020 7485 3833.